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Customer Service

Thanks for visiting www.sh-athletics.com! We hope you have enjoyed your stay thus far, and encourage you to explore further. There is always new content to browse and share.

Below you will find general information that might help answer some questions. If you need further assistance, the best way to reach us is by emailing [email protected]. We'll be happy to help in any way we can.

TABLE OF CONTENTS

Here are some helpful quick links for your convenience...

SECTION 1: Customer Service overview, including...

SECTION 2: Terms of Use and Conditions of Sale

SECTION 3: Privacy Policy

SECTION 1: CUSTOMER SERVICE

A. PRODUCT SIZING

Within each item's description, we list the available size scale for each item. Below is a size guide that will help you determine what size to order:

SIZE GUIDE
Tops/OuterwearXSSMLXL
Blazers3638404244
Bottoms2830323436

All footwear is produced in USA sizing.

We strive to provide the highest level of customer service. If you have any further questions regarding sizing of any item, we'd be more than happy to answer them for you! Please email [email protected].

B. SHOPPING

ADDING ITEMS TO CART

Once you've found an item you wish to purchase, select the size and/or color, and click "ADD TO CART. You can either continue browsing more products, or click the small link below the "ADD TO CART" button to go directly to checkout. Items remain in your cart for the entire time you are actively shopping on the site. Please be aware that even if an item is in your cart, another customer can still purchase it until you have completed your order.

ITEM AVAILABILITY

We continuously update our website and inventory so that it reflects all items available for purchase. Occasionally, however, we may sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via email and adjust your order and payment. If an item is out of stock on our website, we are happy to help you find it for purchase from another retailer, if possible. You can email [email protected] for assistance.

CHECKOUT

After you are through browsing and have added items to your cart, click on the small "SHOPPING CART" icon on the top right of any page. Review to make sure your order is accurate. If it is not, you can adjust or remove items. You can also apply a Coupon Code to your order. Once you are ready to purchase, please fill in your billing information and shipping information, choose your shipping option, and enter your credit card information. After reviewing to make sure all information is accurate, click the "COMPLETE YOUR ORDER" button.

We use industry standard SSL software, which encrypts all order information you submit through www.sh-athletics.com. We only use the last five digits of your credit card number when confirming an order. Of course, during order processing, we will encrypt and transmit your entire credit card number to the appropriate credit card company. We cannot, however, guarantee that our security measures will absolutely prevent unauthorized access to or loss of data.

By placing an order, you warrant that you are over 18 years of age, and that you are providing www.sh-athletics.com with accurate, truthful information, and that you have the authority to place the order.

C. PAYMENT

We accept Visa, MasterCard, Discover, American Express, Paypal, as well as coupon codes when applicable. When you place an order on our website, we will only charge your credit card once we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped.

REDEEMING COUPON CODES

You may redeem your coupon code during the checkout process by entering your code in the field marked "COUPON CODE" at the top section on the checkout page. You may not use more than one coupon code at a time.

You must have a valid credit card number at the time of checkout (for verification purposes), even if your coupon code covers the entire cost of your purchase. Your credit card will only be charged if a balance remains on your order.

All terms, conditions, and policies - including our Return Policy - still apply to orders in which a coupon code have been applied. In case of a return, only the amount charged to a credit card are refundable. We cannot refund the discounted amount.

SALES TAX

Prices displayed on the website are exclusive of taxes. If you are shopping within the USA, sales tax will only be charged on orders shipped within the state of New York. No other tax or import duty will be applied to orders shipped within the USA. For international orders, please refer to the SHIPPING section below.

D. ORDERS

ORDER CONFIRMATION

Once your order is processed and shipped, we will email you an order confirmation. This email will include a copy of your invoice, tracking number for your shipment, and total amount charged to your card.

TRACKING

Once your order has been shipped, you will be sent an order confirmation email, which will include the tracking number for your package. You can track your package by contacting UPS and providing the tracking number provided in your order confirmation email.

SHIPPING

Our goal is to deliver your purchase as quickly as possible. Orders are processed pending product availability. All orders are shipped on business days (Monday through Friday) excluding holidays. We ship exclusively via UPS.

We are only able to ship items to one address per order. Please place a separate order for each shipping address.

You agree that the risk of loss or damage to products you order from us passes to you on delivery of the products, but title passes once we have received payment in full from you or your authorized agent for the products.

We ship everywhere in the USA as well as a large selection of international countries included in the chart below:

Argentina
Australia
Austria
Belgium
Canada
Denmark
France
Germany
Hong Kong
Ireland
Italy
South Korea
Netherlands
Norway
Portugal
Spain
Sweden
Switzerland
UAE
United Kingdom
USA
Val Verde

DOMESTIC RATES

The exact shipping cost for your order will be added and displayed at checkout. The below chart shows you a breakdown of our domestic shipping rates:

Order TotalUPS GroundUPS 2 DayUPS Standard Overnight
1 item$8.00$30.00$40.00
2 items$10.00$34.00$44.00
3 items$12.00$38.00$48.00
4 items$14.00$42.00$52.00
5+ items$16.00$44.00$54.00

All orders are shipped from either New York City or N. Bergen, New Jersey. Upon shipment, UPS Ground can take anywhere from 1 - 7 business days, depending on your proximity to New York City or N. Bergen, New Jersey. UPS Two Day Air should take 2 business days after the shipment is picked up from our warehouse. UPS Overnight Air should arrive the next business day after the shipment is picked up from our warehouse.

Please note we do not offer Saturday delivery. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.

INTERNATIONAL SHIPPING

S&H Athletics offers UPS Standard (Canada) and UPS Worldwide Standard delivery for orders shipped outside of the United States. The exact shipping cost for your order will be added and displayed at checkout. The below chart shows you a breakdown of our domestic shipping rates:

Order TotalUPS Standard (Canada)UPS Worldwide Standard
1 item$30$100.00
2 items$35$125.00
3 items$40$150.00
4 items$45$175.00
5+ items$50$200.00

For items shipped outside of the United States, you accept the risk of loss and title for that merchandise upon our delivery to the carrier. Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. You should contact your local customs office for further information. Additionally, when ordering from sh-athletics.com, you expressly acknowledge that you are the importer and agree to comply with all laws and regulations of your country. You authorize us to designate a carrier to act as your agent with all relevant customs or tax authorities in your country; to clear your merchandise and advance (on your behalf) any duties and taxes owed by you related to your purchase from us.

Although your privacy is important to us, please be advised that international shipments may be opened and inspected by customs authorities.

We may provide certain product information, such as a description, to our international carriers and/or customs authorities to facilitate customs clearance and compliance with local laws.

REFUSED SHIPMENTS

If you refuse any shipments from S&H Athletics, you remain responsible for all original shipping charges, duties, taxes, and/or customs fees incurred on the package (original and return shipments) and the cost of returning the package to S&H Athletics. S&H Athletics will not be responsible for any fees charged by customs or other tax authorities. We will subtract this amount from your merchandise refund, if any.

DEFECTIVE MERCHANDISE

While we strive to ensure that all of our products are checked for defects, occasionally a defect may pass unnoticed. If that happens, please contact us immediately at [email protected]. See our Return Policy below for further information.

Since the resolution and color composition of each computer monitor varies, we cannot guarantee the accuracy of the colors of products displayed on our website.

E. RETURNS AND REFUNDS

GENERAL

You may return products you purchased on sh-athletics.com (other than any products included in the "Sale" section) for any reason for a refund of the purchase price of the product, provided that you comply with this Return and Refund Policy and you request authorization to return such products (as provided below) within fourteen (14) days of initial delivery of the product to you by S&H's carrier. All products returned must be accompanied by a copy of your original order receipt, and the products must be clean, unworn, unwashed, undamaged, unused, unaltered and in their original saleable condition and packaging with the tags still attached (as applicable). All shipping charges are non-refundable unless the return is due to S&H's error. If your order has been sent to a destination within the State of New York, all sales taxes paid by you will be refunded.

At this time we are unable to accept requests for exchanges. If you want to exchange a product, please comply with this Return and Refund Policy to return your product and then place a new order for items you want instead.

Items listed in the "Sale" section on www.sh-athletics.com are considered final. S&H Athletics will not accept returns for any discounted items listed in the "Sale" section.

This Return and Refund Policy may be updated and changed at any time and from time to time by S&H without notice to you by updating and changing this page. You should visit this page regularly to review our current Return and Refund Policy. If you have any questions regarding this Return and Refund Policy, please contact us at [email protected].

S&H may reject any return not in compliance with this Return and Refund Policy, and may return any non-compliant return to you at your sole cost and expense. In addition, if any shipment made to you is refused, S&H may return it to you at your sole cost and expense.

This Return and Refund Policy is applicable only to products purchased through sh-athletics.com. If you have questions regarding any S&H products purchased other than through sh-athletics.com, please contact us at [email protected].

RETURN INSTRUCTIONS

PLEASE NOTE: ALL RETURNS MUST BE AUTHORIZED IN ADVANCE BY S&H Athletics.

STEP 1: Please REQUEST AUTHORIZATION TO MAKE A RETURN WITHIN 14 DAYS of delivery of your products to you by S&H's carrier by contacting [email protected]. Please provide your order number and include detailed information as to why you are requesting to return an item. You will receive a response within two business days.

STEP 2: If your products are authorized for return, you will receive a RETURN AUTHORIZATION EMAIL along with a pre-paid UPS ELECTRONIC RETURN LABEL. Please print this label and secure it to the outside of your return package. Make sure to wrap your return in protective packaging for shipment and that your package includes all of the items you are seeking to return as well as a printed copy of the RETURN AUTHORIZATION FORM issued by S&H Athletics. You may drop off return packages with the UPS return label at any UPS location or schedule a free pickup by calling (800) 742-5877. RETURNS MUST BE ACCEPTED BY UPS FOR SHIPMENT WITHIN 7 DAYS OF RECEIPT OF YOUR RETURN AUTHORIZATION EMAIL. You may not return products to us through any other means.

STEP 3: Once your package is received, your return will be reviewed for compliance with this Return and Refund Policy. We will send you a return status email. If you return is in compliance with this Return and Refund Policy, a refund will be credited to the original purchaser's credit card.

Please be patient. The processing of returns may take two to three weeks.

SECTION 2: TERMS OF USE AND CONDITIONS OF SALE

Revised: November 23, 2010

TERMS OF USE AND CONDITIONS OF SALE

Thank you for visiting our website, sh-athletics.com (the "Website"). S&H Athletics, LLC ("S&H", "we", "us" or "our") provides content (as defined below), services, and products on and through the Website subject to these Terms of Use and Conditions of Sale, which constitute a binding legal agreement between us. By visiting or placing orders through the Website, you accept and agree to be bound by these Terms of Use and Conditions of Sale, so please read them carefully. If you do not agree with these Terms of Use and Conditions of Sale, you may not visit or place orders through the Website. We may change and update these Terms of Use and Conditions of Sale at any time and from time to time without notice by updating this page, and you agree to be bound by such changed and updated Terms of Use and Conditions. You should visit this page regularly to review the then-current Terms of Use and Conditions of Sale. You can tell if these Terms of Use and Conditions of Sale have changed or been updated by checking the revision date that appears above.

I. GENERAL

The Website is owned and operated by S&H, a Florida limited liability company with an address at 8 Greene Street, New York, NY 10013.

II. OTHER POLICIES

Please review our Privacy Policy, Customer Service Policy, and Return and Refund Policy, which are incorporated by reference into these Terms of Use and Conditions of Sale (together, the "Website Policies"). All of the Website Policies apply to your visits to our Website, as well as all purchases from the Website.

III. LIMITED LICENSE AND WEBSITE ACCESS; TERMINATION AND SUSPENSION

Subject to compliance with our Website Policies, we grants visitors to our Website a limited, non-exclusive, and non-transferable license to access, visit, and make personal use of the contents of our Website for the purpose of evaluating our products for purchase. The limited license does not permit your resale or commercial use of our Website or any contents from the Website, nor does it permit you to collect, data-mine, "mirror", gather or otherwise use our content (including, but not limited to, any of the product listings, descriptions, or prices included therein), nor does it permit any derivative use of our Website. You may not use framing techniques, meta tags, or similar technologies with respect to the Website, any content, our trademarks, or other proprietary information.

Your limited license is automatically terminated upon any breach by you of the Website Policies and/or any unauthorized use by you of our Website or any of its content. You are responsible for any damages or other harm arising out of your breach of the Website Policies and unauthorized use of our Website and its content. We will not be liable for any use of the Website and its content made by you which violates applicable laws and regulations or our Website Policies.

While visiting the Website and accessing and using any features of the Website, you must conduct yourself in a respectful manner and in compliance with all applicable laws and regulations, and supply truthful and non-misleading information. By way of example, you may not: (a) request or otherwise attempt to obtain data or information relating to other users; (b) reproduce, copy, transmit, transfer, post, publicly display or perform any content available on or through the Website; (c) remove, obscure or otherwise deface proprietary notices relating to the Website or its content; (d) alter, modify, frame or mirror any content or materials from the Website; (e) inhibit, disrupt or otherwise prevent anyone from using or accessing the Website or interrupt any user's experience on the Website, or servers or network connection to the Website; (f) modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any portion of the Website; or (g) attempt to gain unauthorized access to any portion of the Website.

We reserve the right to suspend or terminate your access and/or your use of the Website or any portion of the Website at any time, for any reason or for no reason. We reserve the right to change, suspend or discontinue all or any aspect of the Website, and the content, products and services available on or through the Website at any time without prior notice. Such suspension and/or termination shall be without prejudice to our rights and remedies at law, in equity and pursuant to the Website Policies, all of which are cumulative and reserved. Upon any such suspension or termination, all rights or licenses granted to you under these Terms of Use and Conditions of Sale are automatically suspended or terminated, respectively, and you agree to cease visiting and attempting to place orders through the Website.

Notwithstanding any such termination or suspension, you remain personally liable for any orders that you placed or charges that you incur or are made prior to suspension and/or termination. In addition, you acknowledge and agree that the following sections of these Terms of Use and Conditions of Sale remain applicable to you: the preamble to these Terms of Use and Conditions of Sale (which precede Section I), Section I ("General"), Section II ("Other Policies"), Section V ("Acceptance of Your Order"), Section VI ("Payment"), Section VIII ("Personal Use"), Section X ("Copyright"), Section XI ("Trademark"), Section XII ("Disclaimers"), Section XIII ("Limitations on Liability"), Section XIV ("Indemnification"), Section XV ("Linking to the Website"), Section XVI ("Governing Law; Jurisdiction; Statute of Limitations"), Section XVII ("Severability; Performance Issues") and Section XVIII ("Entire Agreement").

IV. PLACING ORDERS

We do not sell products or services for purchase by children. If you are under 18, or under the age of majority in your state, you may not place orders through the Website and should contact your parent or legal guardian for assistance. To purchase products or services from our Website, you must provide us with certain information. In addition to your name and contact information, you may be required to submit a valid credit card number, shipping address, billing address, and related billing information.

V. ACCEPTANCE OF YOUR ORDER

Upon your placement of an order through our Website, we will send you an email providing details of your order. Acceptance of an order is not complete, and no order is binding upon S&H, until the order has been packed and dispatched by us for shipment. We may cancel any order at any time prior to it being packed and dispatched for shipment for any or no reason and in our sole discretion (including, but not limited to, the reasons identified in the second paragraph of this Section V). At the time of shipment, we will send you an email confirming shipment and providing tracking information. All orders are deemed to have been made in and completed in the State of New York.

Occasionally there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice (including after you have submitted your order).

VI. PAYMENT

We accept payment made by Visa, MasterCard, Discover, American Express, Paypal, and any other methods that are advertised on our Website. Payment will be charged upon completion of packing for shipment. If an item ordered is temporarily out of stock, customers will be notified immediately by email and will not be charged until an item has become available and is packed and dispatched for shipment. If an item is out of stock and is not expected to become available, customers will be notified immediately by email and will not be charged.

VII. RETURNS AND REFUNDS

Please see our Return and Refund Policy.

VIII. PERSONAL USE

Products offered for sale through our Website are only for personal use, and not for resale. By placing an order through our Website, you certify that you are purchasing our products for your personal use only and not for resale. We reserve the right to refuse orders which we reasonably believe are intended for resale.

IX. PRICING

Prices listed on our Website do not include sales tax or customs duties/taxes (for international orders). We are required by law to charge sales tax in applicable jurisdictions. Any sales tax charged will be calculated and displayed for your approval prior to final confirmation of your order.

X. COPYRIGHT

All content on our Website, including but not limited to images, product descriptions, prices, specifications, drawings, figures, logos, menus, webpages, graphics, colors, fonts, schemes, layouts, processes, functions, and software (as used herein, collectively, "content") is the property of S&H, and is protected by domestic and international copyright, and other intellectual property laws. Copying, publication, reproduction, distribution, or modification of our content, in whole or in part, is forbidden without our express written consent.

XI. TRADEMARK

S&H Athletics and sh-athletics.com (collectively "Marks") are registered trademarks, trademarks, or trade dress of S&H in the United States and/or other countries. Except with prior written approval, we do not give permission to use the Marks in connection with any product or service. The Marks may not be copied, imitated or used, in whole or in part, without our prior written consent. All other trademarks not owned by us that appear on the Website are the property of their respective owners, and are used by us with permission.

XII. DISCLAIMERS

YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. WE make no representation or warranty of any kind, EXPRESS OR IMPLIED, in connection with the WEBSITE, THE ACCESS AND use of THE Website, OR ANY CONTENT oR SERVICES AVAILABLE BY OR THROUGH SUCH WEBSITE, AND ALL OF SUCH REPRESENTATIONS AND WARRANTIES ARE HEREBY DISCLAIMED. IN FURTHERANCE OF THE FOREGOING, s&h DISCLAIMS ANY warrantIES of merchantability, fitness for a particular purpose, reliability, accuracy, security, freedom from viruses or harmful code AND non-infringement. The Website AND THE CONTENT AND SERVICES AVAILABLE FROM THE WEBSITE ARE provided by US on an "As Is", "As Available" AND "WITH ALL FAULTS" basis. THE FOREGOING EXCLUSIONS AND LIMITATIONS OF WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE Law. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

We make no representation or warranty that access to the Website will be continuous, uninterrupted, timely, secure, or error-free. From time to time, our Website may be unavailable due to maintenance or other reasons. We make no representations or warranties that our Website or sites that may be linked to it or from it are free from error. All such links are provided solely as a convenience to you. If you use these links, you will leave the Website. We are not responsible for any content, services or products located on or accessible from any other site, and we do not endorse, guarantee or make any representations or warranties regarding any such content, services or products on any other site. You use such content, services and products at your own risk. You should review the policies, terms and conditions associated with linked sites closely before using and submitting information to such linked sites.

You agree that we shall not be responsible for any defect, delay in transmission, deletion, error, or interruption of transactions or communications. You expressly agree that your use of the Website is at your sole risk. We will not be responsible for any technical malfunctions or other problems with any computer system, servers, or communication provider, software, or failures resulting from technical problems or Internet traffic congestion, including injury or damage to your computer, or other hardware or software related to or resulting from using or visiting our Website. We cannot guarantee that the use of our Website, our servers, or e-mail sent from the Website will be secure or free of viruses or other harmful components.

All features, content, specifications, products and prices of products and services described or depicted on the Website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We use reasonable efforts to accurately display the attributes of our products including the actual colors, however, the actual color you see will depend on various factors including the characteristics of your computer system and monitor. The inclusion of any products or services on the Website at a particular time does not imply or represent that these products or services will be available at any time.

We make no representation or warranty that the Website or any content available therefrom is appropriate or available for access and use outside of the United States of America. If you access and use the Website from outside of the United States of America, you do so at your own risk and are responsible for complying with the laws and regulations of the territory from which you access and use the Website.

XIII. LIMITATIONS ON LIABILITY

YOU AGREE AND ACKNOWLEDGE THAT S&H AND ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, LOST PROFITS, LOSS OF GOODWILL, LOSS OR UNAUTHORIZED ACCESS TO OR USE OF DATA OR INFORMATION INCLUDING, BUT NOT LIMITED TO, ANY OF THE FOREOGING THAT ARISE OUT OF OR RELATE TO:

(A) YOUR USE OF THE WEBSITE, OR THE TERMINATION OR SUSPENSION OR YOUR ACCESS TO OR USE OF THE WEBSITE;

(B) YOUR USE OF ANY SITE LINKED TO OR FROM THE WEBSITE;

(C) INFORMATION OR SERVICES MADE AVAILABLE TO YOU ON OR THROUGH THE WEBSITE; OR

(D) THE PURCHASE OR USE OF ANY CONTENT, PRODUCTS OR SERVICES THROUGH THE WEBSITE.

IN NO EVENT WILL OUR TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE, THE CONTENT ON THE WEBSITE AND ANY PRODUCTS OR SERVICES ORDERED FROM THE WEBSITE EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100.00) AND (B) THE AMOUNT YOU PAID FOR THE PRODUCT OR SERVICE YOU PURCHASED THROUGH THE WEBSITE. THE EXCLUSIONS AND LIMITATIONS CONTAINED IN THIS SECTION XIII APPLY WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF ANY DAMAGES, WHETHER OR NOT SUCH DAMAGES WERE OTHERWISE FORESEEABLE, AND WHETHER BASED ON WARRANTY, TORT, CONTRACT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY.

IF ANY PROBLEMS ARISE WITH THE WEBSITE OR ITS CONTENT, YOU AGREE THAT YOUR ONLY REMEDY IS TO STOP USING THE WEBSITE.

THE EXCLUSIONS AND LIMITATIONS IN THIS SECTION XIII DO NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW. FOR EXAMPLE, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATION ABOVE MAY NOT APPLY TO YOU. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

XIV. INDEMNIFICATION

You agree to indemnify and hold harmless S&H, its officers, directors, shareholders, employees and agents from any claims, damages (including, but not limited to, direct, indirect, incidental, special, consequential and exemplary damages), judgments, costs, expenses, fees (including, but not limited to, reasonable attorneys' fees) arising out of or relating to your use of our Website, including, but not limited to, your breach of the Website Policies.

XV. LINKING TO THE WEBSITE

Except with our prior written consent, you may not create or maintain a link from another website to our Website. If we do permit a link, you agree to comply with all applicable laws and regulations. Please contact us at [email protected] if you are interested in linking to our Website.

XVI. GOVERNING LAW; JURISDICTION; STATUTE OF LIMITATIONS

This agreement will be governed by and interpreted in accordance with the laws of the State of New York, without regard to conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms of Use and Conditions of Sale or any products ordered by you through the Website.

Any legal action that you may have arising out of or relating to Website Policies must be commenced by you within one year from the date the cause of action accrued, and will be subject to the exclusive jurisdiction of and venue in the state or federal courts located in New York County, State of New York. The foregoing limitation on actions does not apply to the extent prohibited by applicable law. You hereby consent to the personal jurisdiction of these courts and waive any objections or defenses to the venue of any actions in such courts (such as such courts being an inconvenient forum).

XVII. SEVERABILITY; performance issues

If any provision of our Website Policies are found to be unenforceable in part, such provision shall be enforced to the maximum extent permissible by law. If any provision of our Website Policies are found to be wholly unenforceable, such provision shall be deemed removed from the Website Policies and all other provisions will remain in full force and effect. You agree and acknowledge that we will not have any liability or obligation to the extent that our performance is prevented or impaired by factors outside of our reasonable control including, without limitation, any act of God; natural disaster; fire; explosion; war (whether declared or undeclared); civil war; civil unrest; riot; revolution; insurrection; act of public enemy or terrorist; electrical power outage; failure or malfunction of computer, telephone, telecommunications or network equipment, software or infrastructure; lack of or disruption to Internet, telephone, telecommunications or network access; strike, lockout or other labor disturbance; epidemic; quarantine; embargo; sabotage; restraint or act of any government or governmental authority; or any other events or circumstances outside of our reasonable control, whether similar or dissimilar to any of the foregoing, and whether affecting us and/or our vendors, suppliers and contractors.

XVIII. ENTIRE AGREEMENT

The Website Policies constitute the entire agreement between us relating to your access and use of the Website, any content, products and services available on or through the Website, and any orders you may make through the Website, and supersede and replace any prior or contemporaneous agreements, understandings, representations or warranties (whether written or oral). Section headings in the Website Policies are for convenience only and have no legal effect. The Terms of Use and Conditions of Sale may be changed and updated by us as stated at the beginning of the Terms of Use and Conditions of Sale. You may not change or update the Terms of Use and Conditions of Sale. In the event of a conflict or inconsistency between these Terms of Use and Conditions of Sale and any of the other Website Policies, these Terms of Use and Conditions of Sale will govern. You may not assign, transfer or delegate any rights or obligations under the Website Policies without our prior written consent, and any purported assignment, transfer or delegation without such consent shall be void and of no force and effect. No waiver relating to the Website Policies shall be binding unless such waiver is made in a writing signed by the waiving party. Any waiver of the Website Policies in one instance shall not constitute a continuing waiver or a waiver of the matters relating to such waiver in future instances.

XIX. CONTACT INFORMATION

We strive to provide an enjoyable shopping experience through our Website. Should you ever have questions about our Website Policies, please send an email to [email protected].

SECTION 3: PRIVACY POLICY

Revised: November 23, 2010

PRIVACY POLICY

S&H Athletics, LLC ("S&H", "we", "us" or "our") provides content, services, and products on and through our website, www.sh-athletics.com.com (the "Website"). This Privacy Policy describes the types of information we gather from individuals visiting or placing orders through the Website and how we use and disclose that information.

By visiting or placing orders through the Website, you accept and agree to be legally bound by this Privacy Policy. If you do not accept or agree to the terms of this Privacy Policy, you may not visit or place orders through the Website. S&H may change and update this Privacy Policy at any time and from time to time without notice by changing and updating this page, and you agree to be bound by such changed and updated Privacy Policy. You should visit this page regularly to review the then-current Privacy Policy. You can tell if this Privacy Policy has changed or been updated by checking the revision date that appears above. If you have any questions about this Privacy Policy, you can contact us using the information in the "Contacts" section below.

I. INFORMATION COLLECTED BY US

A. Information You Give Us: We receive and store information you enter on the Website or give to us in any other way in connection with the Website. For example, when you buy a product through the Website, you would necessarily provide us with your name, address, phone number, e-mail address, and credit card information. Also, you may provide us with information when you communicate with us by e-mail, telephone, or otherwise. If you purchase an item to be shipped to someone as a gift, you would provide the recipient's information as well. We may keep records of your purchases, and the types of products that appeal to you.

We may use your information (whether described above or in other parts of this Privacy Policy) to: (i) contact you, (ii) help us improve the Website, (iii) better tailor S&H's product offerings to our customers, (iii) enhance your shopping experience, (iv) analyze trends and statistics, (v) protect the security and integrity of the Website and S&H's business, (vi) improve the Website and the content, services and products provided on and through the Website, and (vii) to fulfill your orders. You may choose not to provide certain information, but without that information you may not be able to place orders and/or some of the Website's features may not be available to you. B. Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," which is electronic data stored on a user's computer, containing information about the user. We may use a "persistent" cookie to store your billing address and shipping address, making future orders easier, but this feature can be removed by adjusting your internet browser settings or preferences. Because cookies are necessary for some of the Website's features, we suggest that you leave them turned on. In fact, if you block or reject such cookies, you won't be able to complete a purchase transaction from the Website. Specific automatic information we may collect when you access the Website includes information such as your Internet Protocol (IP) address, computer and connection information, internet browser type, operating system and platform. We may also collect the full URL (Uniform Resource Locator) clickstream including how you came to the Website, what you viewed, how long you stayed, and when you left, including the date and time. Finally, we may use software tools to help us analyze session information including response times, page interaction information (e.g., clicks, mouse-overs, and scrolling), and download errors. For example, we utilize Google Analytics software to, among other things, analyze and track trends and statistics. Google Analytics also uses a "cookie" that collects anonymous traffic data. Please note that the examples above are intended to provide a general overview of the types of automatic information available to us when you visit the Website, rather than an exhaustive list of technical information. C. Email Communications: We generally communicate with our customers by email. We may also communicate promotions and specials by email. If you do not want to receive email from us for anything other than order confirmations, please contact [email protected].

II. DISCLOSURE OF INFORMATION ABOUT OUR CUSTOMERS

We value our customers, and we will not disclose any personally identifiable information of our customers to third parties except where necessary for us to complete certain transactions and as otherwise provided in this Privacy Policy. For example, we may use a third-party to host and operate the Website, process credit card payments, fulfill orders, or deliver packages. While those third-parties may have access to certain personally identifiable information in order to perform their functions, we do not authorize such third parties to use personally identifiable information for any other purposes. We may use and disclose personally identifiable information (i) when, in our good faith judgment, we believe it is required to comply with law or in response to legal process (e.g., a subpoena, or court order), (ii) to protect our rights or the rights of others (which includes, but is not limited to, fraud protection and risk reduction), and (iii) in order to monitor compliance with and enforce our Terms of Use and Conditions of Sale.

We may use and disclose any of your information (or any portion thereof) that does not personally identify you for any purpose (including, but not limited to, the purposes for which we use and disclose information that is personally identifiable), and combine your information with information of or obtained from third parties (whether relating to you or otherwise).

III. INFORMATION SECURITY

We use Secure Sockets Layer (SSL) software in connection with the Website, which encrypts all order information you submit through the Website's ordering process, and we only use the last five digits of your credit card number when confirming an order. Of course, during order processing, we will encrypt and transmit your entire credit card number to the appropriate credit card company. We cannot, however, guarantee that our security measures will absolutely prevent unauthorized access to, or loss of, your data or information. We suggest that you equip your computer with software devices designed to protect network data transmission and receipt (such as, updated antivirus systems), and that your Internet service provider take appropriate measures for the security of network data transmission (such as, firewalls and anti-spam filtering). Remember too, that you have an obligation to safeguard access to your computer.

IV. LINKS TO OTHER WEB SITES

The Website might include links to other websites. We cannot be responsible for the privacy practices of those websites, and we caution you to be aware of the privacy practices of all websites. The Privacy Policy and other policies do not apply to any other website.

YOU AGREE THAT YOUR USE OF ANY THIRD PARTY WEBSITE IS AT YOUR SOLE RISK, AND WITHOUT WARRANTIES OF ANY KIND BY S&H, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR NONINFRINGEMENT. UNDER NO CIRCUMSTANCES WILL S&H ACCEPT LIABILITY FOR ANY DAMAGES ARISING OUT OF ANY TRANSACTION BETWEEN YOU AND ANY THIRD PARTY WEBSITE, OR FOR ANY INFORMATION APPEARING ON THIRD PARTY WEBSITES.

V. PURCHASES BY CHILDREN

We do not sell products for purchase by children. If you are under 18, or under the age of majority in your state, you may not place orders through the Website and should contact your parent or legal guardian for assistance.

VI. TERMS OF USE AND CONDITIONS OF SALE; REVISIONS

Whenever you visit or order products through the Website, your visit and orders, and any dispute over this Privacy Policy is governed by this Privacy Policy and the then-current Terms of Use and Conditions of Sale, which includes, among other things, certain limitations on S&H's liability and damages and provisions relating to disputes and choice of law. Since we continuously strive to improve our business and your shopping experiences, we may update and change this Privacy Policy and the Terms of Use and Conditions of Sale. Unless stated otherwise, our current Privacy Policy applies to all information about you. You should regularly access this page of the Website in order to review the most recent version of our Privacy Policy.

VII. BUSINESS TRANSFERS

S&H may assign and transfer the information we have collected from you (including, but not limited to, any personally identifiable information) as part of a merger, acquisition, sale of assets, change of control or other transaction involving our business. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may also assign and transfer such information to a successor entity, or to a third party that purchases our assets arising from such circumstances.

VIII. YOUR CALIFORNIA PRIVACY RIGHTS

Under California Civil Code section 1798.83, California residents are entitled to ask us for a notice describing what categories of personal information (as defined therein) we share with third parties for those third parties direct marketing purposes. California residents who would like a copy of this notice or who have questions or concerns about our privacy practices and policies may contact us at [email protected] or write to us at the address indicated below. In your request, please specify that you want a "Your sh-athletics.com California Privacy Rights Notice." Please allow 30 days for a response.

IX. CONTACT US

Thank you for visiting the Website. If you have any questions regarding our privacy practices or this Privacy Policy, please email [email protected]. We will endeavor to provide a response within 30 days.

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